Now, your tag is automatically applied to any issue to which a comment is added by the Mailbox Integration. You can add any number of commands to the postprocessing settings as long as you format them correctly. These commands support the default Notify Multiple Unregistered Users workflow, which is commonly used with the Mailbox Integration. Side note: In the image above, you see that there are already commands that are applied to new issues and comments. Locate the Apply command on new comment setting and insert a command that applies your tag.
#YOUTRACK SLACK INTEGRATION UPDATE#
Next, update the Postprocessing settings for the rule that processes incoming email messages in your Mailbox Integration. The workflow user account that processes the on-change rule has access to any tag in the system. You don’t need to do anything special with the sharing settings. In our example, we use a tag with the name “mailbox”. The easiest way to handle this is with a tag.įirst, create a unique tag to flag mailbox-related issues. This ensures that the workflow only reopens issues that are updated by the integration. To make sure the workflow only reopens issues when this specific condition is met, you need to configure your Mailbox Integration handle this event in a special way. The solution described here automatically reopens issues when new comments are added by the Mailbox Integration. As a result, new comments are easily missed by you and your team. The integration doesn’t automatically handle situations where you have resolved the issue in YouTrack but your customer replies to your last message, adding a comment to an issue that is already closed.
Your customers aren’t aware that you are processing their email messages in YouTrack. When your customer replies to this message, a new comment is added to the original issue. The Mailbox Integration transforms regular email messages into YouTrack issues and generates an email reply when you add a comment. The problem isn’t really with the integration itself, but with how your customers experience it from the other side.
This solution is very popular with our customers who are currently using the integration. In this installment, we show you a few techniques for extending your Mailbox Integration with workflows.ĭealing with New Comments in Resolved Issuesįirst, we take a look at a bothersome limitation with the Mailbox Integration that you can overcome with a workflow. Dealing with New Comments in Resolved Issues.
0 kommentar(er)
